Thank you for shopping with Precious Collective Boutique. We understand shopping online can be tricky sometimes and if you do not love your items you purchased we gladly accept returns of UNWORN merchandise within 14 days of delivery at the customer’s expense for store credit. These items must be unworn, unwashed, have no marks, no damage, no tears, no animal hair, no makeup, no perfume or deodorant smells or stains. Lastly, the return MUST be resalable.
This return policy excludes items that were marked as sale, which are final sale and may not be returned or exchanged. If the customer chooses to return item(s), they must complete the RETURN CHECKLIST. If your return is approved you will receive an email containing your store credit, which can be used online.
Return or exchange via mail: Start by visiting our RETURN CHECKLIST. Email your filled-out return checklist to RETURNS@PRECIOUSCOLLECTIVEBOUTIQUE.COM. You will receive a response within the business day (Monday-Friday) with a notice of us either accepting or denying your return/exchange. Once accepted, we will give you a return address that you will send your return to via your preferred shipping method (USPS, UPS, or FedEx).
If you have any questions contact: RETURNS@PRECIOUSCOLLECTIVEBOUTIQUE.COM
Returns are always issued back to the customer in the form of store credit via email.
PLEASE NOTE: The following items are ineligible for return:
SUNGLASSES & EYEWEAR
HOMEGOOD & GIFT ITEMS
'FINAL SALE' ITEMS MAY NOT BE RETURNED OR EXCHANGED
Due to our limited quantity of inventory, we do not guarantee exchanges directly. If you would like to exchange an item for another size or color, please email us at RETURNS@PRECIOUSCOLLECTIVEBOUTIQUE.COM
Within the email be sure to include your order number, the item you wish to exchange, and which item you are hoping to exchange for. We will get back to you within 24hrs on the next steps.
Here at Precious Collective Boutique, we quality check all of our items before shipping them to you. However, we realize mistakes can sometimes be made. If you feel the merchandise is defective, please contact us by emailing INFO@PRECIOUSCOLLECTIVEBOUTIQUE.COM with a picture of the damage and your order number.
PLEASE NOTE: The following qualifications for a damaged item:
Tags must be still attached to the garment and the garment must not have been worn. This means that the items should be unwashed, unworn, contain no animal hair, perfume or deodorant marks.
Damaged items must be reported within 3 days of receiving the garment. If it has been more than 3 days, we are not able to replace the item for you.
If it has been within the 3 day period, we will cover return costs as well as replace the damaged item for you. If we no longer have the garment in stock and we are unable to find another item you like, we will issue you store credit via email.