Frequently Asked Questions
We know that shopping online can be tricky so we have provided common questions with answers in order to give you the best shopping experience possible. If you have a question that is not answered on this page, please email us at email@example.com or direct message us on any of our socials. Happy shopping!
Do you restock items?
Yes! We are willing to restock an item especially if we hear that our customers have a lot of interest in an item or if an item sold out super quick. If we see this, we look into restocking.
I am not sure what size I should get or have a fit question. What should I do?
We love helping our customers find the perfect fit. Feel free to email us at Info@preciouscollectiveboutique.com and let us know the item(s) you are interested in!
Do all of your products have the same size chart?
We buy from multiple different wholesalers in order to provide the best selection possible. With that, wholesalers usually have slightly different sizing but tend to resort back to the standard US size chart. We try to provide a typical size chart on each of our product pages. But, feel free to reach out with any sizing/fit questions!
Do you take special requests?
We gladly take special requests such as packaging for a birthday, anniversary etc. Simply put your special request/note in the applicable box at checkout and we will try our best to make it happen. If you need any additional space or need extra help, feel free to email us at firstname.lastname@example.org and we will gladly help.
Will I receive a tracking number after purchasing?
Yes, check your email for your shipping confirmation and this should also contain your tracking information. If you need further assistance please email us at Info@preciouscollectiveboutique.com
When will my order be shipped?
We try our best to get packages out in a timely manner. We will have your package shipped within 2-3 business days.
I entered my shipping address wrong, what should I do?
If you have not yet received a shipping confirmation email from us yet, please email us as soon as possible with your order number and address change so that we can get that changed immediately.
If it already has shipped out, you will need to contact the local carrier, give them your tracking number and let them know the correct address it should be changed to!
What is your return policy?
If you are not satisfied with your order and would like to return, you are able to up to 14 days after your purchase/delivery for store credit. For more information on how to return your items and the steps to take next, visit our RETURNS PAGE.
Do I have to pay for return shipping?
Yes, return shipping costs are not refunded. If you received damaged or incorrect merchandise, please reach out to our Customer Service Department at Info@preciouscollectiveboutique.com so that they can help you with a return label.
How do I exchange an item?
Please refer to our EXCHANGES page for more information on exchanges
Can I return an item even though it was on sale at the time of purchasing?
All sale items are FINAL SALE and cannot be returned.
I received a damaged item, what should I do?
We do our best to inspect all items during the packaging process to try and ensure that this does not occur, but we are not perfect. If you find that you received a damaged item please email: Info@preciouscollectiveboutique.com using the Subject: "Damaged Item" and include your order number and a picture of the damaged item.
PLEASE NOTE: The following qualifications for a damaged item:
- Tags must be still attached to the garment and the garment must not have been worn.
- Damaged items must be reported within 3 days of receiving the garment. If it has been more than 3 days, we are not able to replace the item for you.
-If it has been within the 3 day period, we will cover return costs as well as replace the damaged item for you. If we no longer have the garment in stock and we are unable to find another item you like, we will issue you store credit.
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Get in touch
Have questions? Get in touch with us at any time.