Shipping + Returns
Shipping Details
We offer free standard shipping on orders of $150 or more. Free shipping does not apply when Priority or Expedited Shipping is selected.
The shipping method selected at checkout determines your delivery speed:
- Standard Shipping: Approximately 2–6 business days after your order is received by the shipping carrier, depending on your location.
- Express Shipping: Approximately 1–3 business days after your order is received by the shipping carrier, depending on your location.
Order Processing
- Orders placed Monday–Thursday before 10 AM PST are generally shipped the same day and are guaranteed to ship within 2 business days.
- Orders placed after 10 AM PST will be processed the following business day and shipped within 1–2 business days.
- Orders are not shipped on weekends or national holidays.
Please note that shipping times may increase during the holiday season or periods of increased carrier demand. Once your package has been handed over to the shipping carrier, Precious Collective Boutique is not responsible for shipping delays, lost packages, or other carrier-related issues. For questions regarding your package's delivery status, please contact the shipping carrier directly.
Shipping costs are non-refundable on returned items.
Online Return Policy
We understand that shopping online can be tricky! If you don't love your purchase, we gladly accept returns of unworn, eligible merchandise within 14 days of delivery for either a full refund to the original payment method or store credit.
Returned items must be:
- Unworn and unwashed
- Free of marks, damage, or tears
- Free of animal hair
- Free of makeup
- Free of perfume or deodorant smells or stains
- In original, resalable condition
Sale items and other final-sale merchandise are not eligible for return or exchange.
How to Start a Return
To request a return, email RETURNS@PRECIOUSCOLLECTIVEBOUTIQUE.COM with your order number and reason for the return.
Once your return is approved, we will provide you with the return address. You may ship your return using your preferred shipping method.
Once we receive your return, it will be inspected and processed. Approved refunds will be issued to the original payment method, or store credit will be provided if that is your preference.
Items Not Eligible for Return
The following items are final sale and cannot be returned or exchanged:
- Sale items
- Jewelry
- Sunglasses & eyewear
- Hats
- Handbags
- Bodysuits
- Home & beauty items
- Any item specifically marked Final Sale
Please Note
- We do not provide return shipping labels. Return shipping costs are the customer's responsibility.
- Original shipping costs are non-refundable.
- If a return package is lost or damaged while being shipped back to us, please contact your shipping provider. Precious Collective Boutique cannot issue a refund or store credit for returns that we do not receive.
Online Exchange Policy
Due to our limited inventory, exchanges are not guaranteed.
If you would like to exchange an item for a different size or color, please email RETURNS@PRECIOUSCOLLECTIVEBOUTIQUE.COM.
Please include:
- Your order number
- The item you would like to exchange
- The size, color, or item you would like instead
We will respond within 24 hours with the next steps. Exchanges are subject to availability and must meet all requirements outlined in our Online Return Policy.
Damages & Defective Items
We carefully quality-check all merchandise before it is shipped. However, we understand that occasionally an item may arrive damaged or defective.
If you believe you received a damaged or defective item, please email INFO@PRECIOUSCOLLECTIVEBOUTIQUE.COM with your order number and a photo of the damage within 3 days of delivery.
Damaged Item Requirements
To qualify for a replacement:
- Original tags must still be attached.
- The item must be unworn and unwashed.
- The item must be free of animal hair, perfume, and deodorant marks.
- The damage must be reported within 3 days of delivery.
If the damage is reported within the 3-day period and the item qualifies, we will cover the return shipping cost and replace the item if a replacement is available.
If the item is no longer available, we will work with you to find another item you love. If we are unable to do so, we will issue store credit via email.
In-Store Return + Exchange Policy
In-Store Returns
We gladly accept returns of unworn, eligible merchandise within 30 days of purchase.
Within 14 Days
Returns made within 14 days of purchase are eligible for:
- A full refund to the original payment method
- An exchange
- Store credit
Days 15–30
Returns made 15–30 days after purchase are eligible for store credit only.
No returns or exchanges will be accepted after 30 days from the date of purchase.
All returned merchandise must be:
- Unworn and unwashed
- Free of marks, damage, or tears
- Free of animal hair
- Free of makeup
- Free of perfume or deodorant smells or stains
- In original, resalable condition
In-Store Exchanges
We gladly accept exchanges for eligible merchandise in-store only within 14 days of purchase.
All exchanged merchandise must meet the same condition requirements listed above and must be unworn, unwashed, undamaged, and resalable.
If the replacement item is less expensive than the original purchase, the remaining balance will be issued as a gift card for future purchases.
Items Not Eligible for Return or Exchange
The following items are final sale and cannot be returned or exchanged:
- Sale items
- Jewelry
- Sunglasses & eyewear
- Hats
- Handbags
- Bodysuits
- Home & beauty items
- Any item specifically marked Final Sale