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In-store pickup is now available at checkout!

Shipping + Returns

Shipping Details

We offer free shipping on all orders of $100 or more! Unless the method of delivery selected was “Priority Shipping” or “Expedited Overnight Shipping.”

The shipping method you select during checkout will determine how fast your order arrives to you. Standard shipping via USPS First Class or Priority Mail takes between 2 - 6 business days to arrive to you (depending on the delivery location.) The express shipping option that we offer is USPS Expedited.

*Please note that ship time may increase during the holiday season due to increase demand on the shipping carrier's end. If you have questions about the delivery status of your package, please contact the carrier directly.*

All orders placed by 1pm PST Monday - Friday are generally shipped out the same day, but are guaranteed to ship within 2 business days. Orders placed after 1pm will be processed the following business day. No orders are shipped out on the weekends or on National Holidays.

Please note: Shipping costs WILL NOT be refunded on returned items.

Return Info

Online Return Policy

Thank you for shopping with Precious Collective Boutique. We understand shopping online can be tricky sometimes and if you do not love your items you purchased we gladly accept returns of UNWORN merchandise within 14 days of delivery at the customer’s expense for store credit. These items must be unworn, unwashed, have no marks, no damage, no tears, no animal hair, no makeup, no perfume or deodorant smells or stains. Lastly, the return MUST be resalable.

This return policy excludes items that were marked as sale, which are final sale and may not be returned or exchanged. If the customer chooses to return item(s), they must complete the RETURN CHECKLIST. If your return is approved you will receive an email containing your store credit, which can be used online.

Return or exchange via mail: Start by visiting our RETURN CHECKLIST. Email your filled-out return checklist to RETURNS@PRECIOUSCOLLECTIVEBOUTIQUE.COM. You will receive a response within the business day (Monday-Friday) with a notice of us either accepting or denying your return/exchange. Once accepted, we will give you a return address that you will send your return to via your preferred shipping method (USPS, UPS, or FedEx).

If you have any questions contact: RETURNS@PRECIOUSCOLLECTIVEBOUTIQUE.COM

Returns are always issued back to the customer in the form of store credit via email.

PLEASE NOTE: The following items are ineligible for return:

SALE ITEMS
JEWELRY
SUNGLASSES & EYEWEAR
HATS
HANDBAGS
BODYSUIT
HOME AND BEAUTY ITEMS
'FINAL SALE' ITEMS MAY NOT BE RETURNED OR EXCHANGED

Online Exchange Policy

Due to our limited quantity of inventory, we do not guarantee exchanges directly. If you would like to exchange an item for another size or color, please email us at RETURNS@PRECIOUSCOLLECTIVEBOUTIQUE.COM

Within the email be sure to include your order number, the item you wish to exchange, and which item you are hoping to exchange for. We will get back to you within 24hrs on the next steps.

Damages

Here at Precious Collective Boutique, we quality check all of our items before shipping them to you. However, we realize mistakes can sometimes be made. If you feel the merchandise is defective, please contact us by emailing INFO@PRECIOUSCOLLECTIVEBOUTIQUE.COM with a picture of the damage and your order number.

PLEASE NOTE: The following qualifications for a damaged item:

Tags must be still attached to the garment and the garment must not have been worn. This means that the items should be unwashed, unworn, contain no animal hair, perfume or deodorant marks.

Damaged items must be reported within 3 days of receiving the garment. If it has been more than 3 days, we are not able to replace the item for you.

If it has been within the 3 day period, we will cover return costs as well as replace the damaged item for you. If we no longer have the garment in stock and we are unable to find another item you like, we will issue you store credit via email.

In-Store Return + Exchange Policy

In-Store Purchases + Returns:

Thank you for shopping with us in-store! We understand that minds can be changed after purchasing an item so if you do not love your item you purchased, we gladly accept returns of UNWORN merchandise within 14 days of purchasing in-store. Returns will be granted store credit for the amount of your purchase via a gift card. These items must be unworn, unwashed, have no marks, no damage, no tears, no animal hair, no makeup, no perfume or deodorant smells or stains. Lastly, the return MUST be resalable.

In-Store Exchanges:

We gladly accept exchanges for items in-store. Exchanges for in-store purchases may be made in-store only. Exchanges of any merchandise must follow the returns guidelines in which all items must be UNWORN, unwashed, have no marks, no damage, no tears, no animal hair, no makeup, no perfume or deodorant smells or stains. The items must also be resalable and made within 14 days of purchasing in-store. If there is an amount left over after your exchange has been made, the total will be added to a gift card which you may use for any future purchases.

This return and exchange policy excludes items that were marked as sale, which are final sale and may not be returned or exchanged.

PLEASE NOTE the following items are ineligible for return:
SALE ITEMS
JEWELRY
SUNGLASSES & EYEWEAR
HATS
HANDBAGS
BODYSUIT
HOME AND BEAUTY ITEMS
'FINAL SALE' ITEMS MAY NOT BE RETURNED OR EXCHANGED

Use coupon code WELCOME10 for 10% off your first order.

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